CUSTOMER SPOTLIGHT: University of New South Wales

Pete Murray, Head of HR Operations and Systems at the University of New South Wales (UNSW) discussed with Quest their journey to move PeopleSoft to the cloud with Presence of IT. Pete manages the business processes that utilize PeopleSoft HCM, e.g. payroll transaction processing and administration along with various core HR processes.

UNSW is an Australian public research and teaching university located in Sydney. Established in 1949, it is regarded as one of the world's leading universities, ranked 3rd in Australia, 45th in the world, and 1st in New South Wales according to the 2017 QS World University Rankings. The organization has over 15,000 full time and part time staff, teaching and supporting various academic and research activities.

There are 10-12 personnel in total that support the various HR System functions—five are from the HRIS team and the remainder are from the IT function. UNSW is a large consumer of PeopleSoft HCM, CS and Financials, and have been since the late 1990’s when they went live with 7.6. They upgraded HCM to 9.2 and PeopleTools 8.53 in February of 2016. Since then they have been focused on deploying fundamentals of PeopleSoft Position Management, Fluid and Guided Self-Service for Position Management, as well as getting current to the latest Update Image and upgrading to PeopleTools 8.55.
 

WHAT WERE THE DRIVERS FOR YOU TO BEGIN USING PEOPLESOFT IN THE CLOUD?

The organization is currently working through its 2025 strategy that includes the adoption of cloud technologies more broadly. We had a tactical requirement to start on Phase 2 work for PeopleSoft Position Management for the University. This included designing, configuring and testing Fluid Company Directory and Guided Self-Service. However, in order to do this, we needed a PeopleSoft instance that was on PeopleTools 8.55 and Fluid User Interface. As our in-house environments were on PeopleTools 8.53, we provisioned a PeopleSoft HCM instance in the Oracle Public Cloud within about two business days so that we can seamlessly continue with our Project Work without any delays. Once our in-house environments have been upgraded to PeopleTools 8.55, we will migrate our Fluid Company Directory and Guided Self-Service project work to the in-house test instance and complete a testing cycle for deployment.

WHAT SERVICE PARTNER DID YOU WORK WITH, IF ANY? WHAT WAS THEIR ROLE IN THE ROLLOUT?

We worked with Presence of IT who is a specialist provider in PeopleSoft HCM Consulting and experienced with Oracle Public Cloud. Presence of IT has been engaged by UNSW for the HCM upgrade from 7.6 to 9.2 and, since then, for the Position Management Deployment Project. In addition to providing project management, designing, configuring and testing the PeopleSoft Position Management solution requirements, Presence of IT was instrumental in recommending and provisioning a PeopleSoft HCM instance in the Oracle Public Cloud for us and managing all the environment management services around it.

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